Managed IT Services March 16, 2016

Managed IT: A Quick Look at Services Provided within Managed IT

Written by Analytix Editorial Team Jagruti Patel

Managed IT provides comprehensive IT support to its users. Apart from identifying and carrying out repairs, the functions of managed IT include keeping a sharp eye on the health of the IT department and ensuring problems are resolved before they snowball into a larger issue.

What are the services that come under the purview of managed IT?

Managed IT translates into functioning as the IT department for a business. As a result, the areas that come under its purview include numerous functions of the IT department, including the following:

1. Infrastructure

Infrastructure is the backbone of the IT department for any company. However, it makes sense to allow a managed IT provider to take care of the infrastructure because it is an expense heavy area for any business. A business can leverage the existing investment and expertise that a managed IT provider has in an established infrastructure. Given the dependence of businesses on IT, infrastructure needs to be protected against a variety of issues, including downtime. Moreover, infrastructure includes both hardware and software. Consistent monitoring, repairs and replacements required to properly manage infrastructure can prove to be draining on a business.

Ideally, your vendor will provide you with managed IT services for infrastructure, including taking stock of your assets, categorizing it properly and also monitoring what requires repairing. This allows your business to stay on top of the infrastructure. Also, it reduces the need for costly, drastic repairs, since problems are resolved before they escalate.

2. Managed Cloud Infrastructure

Cloud-based operations need consistent monitoring to ensure fewer problems impact the system. A managed IT system also brings several benefits for cloud-based businesses, including those that accompany any managed service. As a client of a managed services vendor, you can save on capital otherwise spent on equipment like hardware and software basics. Furthermore, you also save on costs incurred in implementation. These savings can then be diverted effectively to your operating budget. Apart from cost savings, managed services also provide you with efficiency in terms of shorter delivery times, robust systems, better availability of systems, and enhanced disaster recovery abilities.

Regardless of the kind of cloud – private or public- an established vendor will also provide you with insights on operations, advise you on the best infrastructure options for your business, as well as how to manage them most efficiently.

1. Remote IT Support

Managed IT services need to account for remote support for IT functionalities, as well. Remote IT support is beneficial to small businesses since customers can purchase “packs” of support, as needed. The quantity is determined by SLA (Service Level Agreement) outlines. Furthermore, remote IT support may not include round-the-clock monitoring either. Depending on the services offered by the vendor, clients may choose to address issues via remote support with the help of features such as phone support, opening service requests or tickets.

2. Backup and Business Continuity

Data recovery is a benefit that managed IT services have made possible. Backup, storage, and recovery are essentials that are difficult to come by, in the event of a mishap that causes loss or corruption in systems. Previously termed “disaster recovery”, issues such as a sudden flood or fire greatly impacted businesses as they ceased operations. Enterprise level companies had to relocate if they wanted to replicate their data. Now, however, the scene is different. Backup and business continuity go hand-in-hand. When choosing a vendor, inquire about the kind of recovery provided. A dependable vendor will provide you with recovery that helps you retrieve your lost data quickly.

Ultimately, the services you choose will be dictated by the requirements of your business. Your vendor can offer suggestions and help you select the right level of service, but you still need to be clear about the SLA you outline. A good vendor will eventually contribute to your business’ growth while also ensuring you as the business owner do not face needless hassles or expenses.

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